9/5/2023 0 Comments Dtmf tone![]() For example, a script can be written that traverses a known IVR Automated phone menu that allows callers to interact through voice commands, key inputs, or both, to obtain information, route an inbound voice call, or both. DTMF tones can be used by some systems to automate specific feature sets.It is also taken if the action's other branches are not defined. Path taken unless the script meets a condition that requires it to take one of the other branches. The length of time to wait between each tone (in milliseconds). The length of time each tone should be played (in milliseconds). Also, two characters allow for pauses in between pulses: a comma (,) represents a short pause and a period (.) represents a long pause. Any of the following digits may be used: 0123456789#*. ![]() The series of digits that CXone should play. ![]() DTMF (dual-tone multi-frequency) is the signal generated when pressing a phone's number keys. ![]()
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